The clients challenge
Our client was successful in winning new business resulting in the launch of several engineering projects, some requiring new product development and others with a need for creative solutions to upgrade existing vehicles. The pace of their success created challenges within their business and they were faced with a situation where they had a shortage of engineering and design resource to address the increased workload.
Our clients success had been as a result of building trust and a close working relationship with key customers. They had succeeded in solving challenging problems, providing a quick response and reliable service. It was extremely important to them that they continued to deliver at the same level and retained their customers trust. They knew they would not succeed solely by recruiting more people and that they needed the right capability, experience and a flexible working process properly managed and controlled.
Cytec’s solution
Cytec assessed the clients new projects and identified specific skill sets necessarry to ensure successful execution. We identified the most suitable personnel within our team and structured a working framework to deliver the following:
At our request, the client maintained a live prioritised task list. This ensured that our team always had work continuity as a result of having the flexibility to switch tasks if bottlenecks arose.
Benefits to the client
The flexible working model, improved capability and increased resource enabled the client to manage more projects, concurrently. The reporting process allowed the client to play an active role in decision making and to have visibility of progress across all projects in real-time.
The controlled budgeting process ensured that the customer was profitable at project level and overall improved output enabled the client to increase short term revenue and be positioned for a greater number of future opportunities.
Our cloud-based data exchange and storage facility ensured that our clients IP was protected and their data was secure.
Project delivery became more reliable and they ensured their reputation was protected.